Drawing on SBB’s experience, explore how infrastructure protection, robust processes and workforce vigilance combine to strengthen resilience against interconnected physical and cyber incidents.

• Connect physical protection with cyber resilience: examine how intertwined threats require organisations to recognise and manage incidents beyond the digital environment.

• Build vigilance across every organisational level: encourage personnel to notice anomalies, raise concerns and take potential incidents seriously.

• Turn awareness into crisis readiness: strengthen preparation and proactive action so that staff and leadership can respond effectively when incidents occur.

• Embed learning into everyday practice: use experience from incidents and the actions taken to improve processes, preparedness and organisational behaviour.